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WE ARE CURRENTLY RECRUITING


 
Graphic Designer
 
 
Role: This role is responsible for the design and production of all digital and printed creative assets across all channels. This role will be responsible for the management of imagery as well as being involved in the pre and postproduction of the creative campaign photoshoots the brand does. The ideal candidate will be a highly creative, commercial thinker, with the ability to manage multiple projects at the same time. Always looking to drove innovation and new ideas in the digital design department with the bigger commercial picture in mind. 
 
 

Role Overview

- Own the design of business-as-usual workflow such as paid advertising, email, social media stories, blog posts, home page updates and all digital marketing.

- Hands on design ability to produce new and fresh designs across print and digital, as well as social and animated design for Instagram and marketing campaigns.

- Think creatively and propose new design ideas to further develop the brand identity and continuously evolve output to keep designs fresh and innovative.

- Form strong relationships with external suppliers such as printers and packaging suppliers while managing multiple work-streams with competing priorities.

- Champion new and interesting ideas and stay abreast of what’s happening in design in the wider industry

- Work closely with internal key stakeholders and senior leaders proposing new ideas

 

Key Responsibilities

- Update and maintain campaign assets across all websites including but not limited to homepage, categories, content pages, blogs and pop-ups ensuring seasonal, best-selling products are utilised by region

- Design multiple weekly email campaigns

- Update third party marketing functions to ensure they remain seasonal and optimised

- Design and produce multiple seasonal digital PR lookbooks

- Own and present the design of branding and packaging to the Creative Director for final approval

- Creation of assets for photoshoot campaign organisation

- Imagery selection alongside HoE and CD for seasonal campaign imagery

- Manage the digital production of e-commerce assets i.e. naming and cropping imagery

- Liaise with videographer on seasonal video creation based off campaign and platform requirements

- Design and execute printing of seasonal printed materials such as retail vinyl stickers, retail POS, postcards, event invitations etc.

 

Key Skills & Requirements

- 4+ years of experience

- Advertising and paid social portfolio

- Eye for design with a sophisticated aesthetic, attention to detail and strong interest in fashion 

- Innovative thinker always seeking to grow

- Proficient in Adobe Creative Suite with an understanding of advertising, digital and print design

- Excellent typography skills with elevated level of taste and ability to apply multiple design aesthetics across projects of varied styles

- Responds positively to feedback and adapts quickly to change 

- Excellent interpersonal, time & project management, and communication skills

- Ability to work calmly under pressure, and meet tight deadlines with a strong sense of accountability

- Experience with illustrations is desirable

- Ability to marry creative vision with commercial deliverables

- US market experience is desirable

- Experience on Magento 2 and Shopify

 
For further information or to apply please send a cover letter with a copy of your CV to: whitney@lacoquetakids.com

 
E-Commerce Logistics and Customer Service Co-Ordinator
 
 

Key Deliverables

- Deliver outstanding customer service to La Coqueta customers

- Maintain and improve Trust Pilot score average of 4.7*

- Ensure logistics solutions are in-line with customer expectations and budget

- Measure and reduce response time to customers, report on improvements to wider team

 

Key Accountabilities & Responsibilities

Customer Service

- Act as the voice of La Coqueta, delivering exceptional service to customers and resolving inquiries through helpful and kind interactions via text, email and phone calls

- Increase customer satisfaction measured through Trust Pilot scores and customer surveys, and report on findings with recommendations for improvements

- Managing and enhancing Zendesk, our customer service tool

- Developing and distributing key customer service performance metrics and reports weekly to HoE

- Responsible for handling customer escalations, ensuring that all interactions receive top-notch support and empathy throughout the customer’s experience

- Intimately understand all the potential pitfalls for a customer and be an expert on all of La Coqueta’s processes. 

- Ensure all communication channels are covered during working hours 

 

Customer Management

- Personally building a relationship with VIP clients via telephone, email and WhatsApp

- Informing VIP clients of new product launches and seasonal promotions

- Growing the lifetime value of VIP customers

- Research and make recommendations for more efficient management of customer communication

 

E-Commerce Logistics

- Leverage internal systems to manage the fulfillment process for orders

- Meet quality goals, productivity standards, and other KPIs

- Ensure the warehouse receives, picks, packs and dispatches all online orders in a timely manner

- Ensuring the warehouse processes refunds in a timely manner. Process the refunds funds to customers once advice received from the warehouse

- Managing the order processing of all online sales and ensuring these sales are passing through correctly to the stock/retail system from the website

- Managing the shipping providers for all online business, reviewing costs and re-tendering this work when required

- Oversee and manage all click and collect from store, manage logistics of transferring click and collect to right location, alongside the warehouse

- Following up with claims with shippers for lost or damaged parcels, alongside the warehouse

- Assist with picking and preparing products for photoshoots

- Liaise with model applications for photoshoots and assist Creative director with the casting

 

Website Management

- Testing and ensuring the website is always shoppable and usable from a customer point of view

- Ensuring the technical integration is running smoothly between the website and the warehouse systems, trouble shoot any issues efficiently.

- Reporting on any technical issues to the Head Office team as soon as they arise

- Adding and removing products on the website inline with best practise management

 

Social Media

- Instagram account management: addressing queries, direct messages, like friends of La Coqueta

- Influencer work for gifting and blog

 

Management

- Ensure stock levels on the website are correct and match the physical stock available in the warehouse

- Participate in the onboarding, and training of new team members.

- Coordinating day-to-day logistics updates by briefing in detailed and accurate requests and testing where required

 

Administration

- Manage all head office administration

 

Key Skills

- Excellent written and spoken English

- A passion for e-commerce and logistics

- Warehouse/logistical experience

- Excellent customer service

- Willingness to lead by example

- Can do, positive attitude

- Love for children’s fashion

 

For further information or to apply please send a cover letter with a copy of your CV to: cs@lacoquetakids.com


 
Temporary Customer Service Advisor
 
 

Role: We are looking for a temporary customer service advisor to help our current customer service team during the Black Friday period over the weekends and evenings. There will also be the opportunity for the occasional weekend work in the weekends leading up to Black Friday. The role will be remote with flexible hours perfect for a recent graduate, or somebody wanting some extra temp work in the lead up to Christmas.

Role Overview

- Providing informed responses to all online customer enquiries via phone, email, and live chat to resolve issues in a timely manner.

- Issue customer refunds, when necessary, via Magento.

- Respond to customer review on our Trustpilot account.

- liaise with our third-party warehouse and shipping couriers when needed.

- Work closely with the customer service co-ordinator highlighting any issues or queries that need escalating and providing thorough handovers at the end of your shift.

 

Key Skills & Requirements

- Previous online or retail customer service experience desired but not required, all training will be provided

- Magento experience desirable.

- Have a confident telephone manner.

- Ability to work remotely and have access to a laptop/computer and a mobile phone. 

 

For further information or to apply please send a cover letter with a copy of your CV to: cs@lacoquetakids.com


 
Part-Time Retail Consultant
 
We have an opening for a part-time retail consultant in our Notting Hill store.
 
For further information or to apply please send a cover letter with a copy of your CV to: joumana@lacoquetakids.com
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