Delivery & Returns

United States 18th December
UK 19th December
France 19th December
Germany 19th December
Norway 12th December
Sweden 12th December
Switzerland 12th December
Spain 18th December
 

UK 2-3 DAY STANARD DELIVERY | £3.95

Order to be placed before midday Monday to Thursday

UK NEXT WORKING DAY DELIVERY | £6.95

Next working day delivery within the UK if ordered before midday Monday to Thursday (during promotions & sale periods, orders must be placed before 12pm for next day delivery)

UK SATURDAY DELIVERY | £10

Order by midday on Friday and have your parcel delivered on Saturday. UK mainland only. 

UK DELIVERY | FREE

Next working day delivery on orders over £150. Please note this does not apply during sale periods.

CHANNEL ISLANDS & NORTHERN IRELAND DELIVERY & SCOTTISH HIGHLANDS DELIVERY | £12

Orders placed by 2pm will be received within 2 days

EU EXPRESS | £10.95

Orders placed at any time will be received within 2 - 3 working days

NORTHERN EUROPE (SCANDINAVIA) | £15

Orders placed at any time will be received within 7 days. Please see below estimated delivery times: 

Denmark 3 days
Greenland 4-6 days
Norway 4-6 days
Finland 4-5 days
Sweden 4-5 days
Iceland 4-6 days

USA DELIVERY | £20

Order by 2pm and your order will be received within 3 - 6 days.

USA FREE DELIVERY | FREE

Free delivery on orders over $300. Please note this does not apply during sale periods.

REST OF WORLD | £20

Orders placed at any time will be received within 2 - 7 working days
(Please note that our goods are shipped duties unpaid, which means the receiver of the goods will be liable to pay customs and duties taxes upon arrival). For an indication of what these duties will be please contact our customer service team who will be happy to advise. [email protected]

Free delivery over £150 - Applies to mainland UK and Northern Ireland (excludes) Channel Islands and the Scottish Highlands

Free delivery over 200 Euros - Applies to countries in the EU

Free delivery over $300 - Applies to the USA only

Please note this does not apply during sale periods.

All our orders are shipped with DPD. DPD offers a wide variety of options. You are able to:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop

You will also be kept informed of your parcels progress via email and text making it more efficient for you to receive your goods. You are also able to track in real time the progress of your parcel on a map as our drivers make their way to the delivery addresses.

Orders shipped outside of the EU may be subject to custom taxes and/or duties.
This cost is the responsibility of the customer and is payable on receipt of goods.
Please check your local customs tax and duty costs as duties must be paid before the goods are released.

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund if the order is returned within 14 days.
Item(s) must be in a new and unworn condition with all packaging and garment tags still attached. Please note due to hygiene reasons we are unable to process returns on hosiery or hair accessories. We cannot accept any used items and any such items will be returned to the purchaser.
For all returns please contact a member of the customer service team by emailing them here [email protected] or phoning +44 (0)203 941 0205. You can then complete the returns form ensuring the reason for return is filled in.
Unfortunately we are unable to offer exchanges.
If you a returning an order from outside the EU please ensure the package is clearly marked with 'BRITISH RETURNED GOODS
Please note we are unable to refund any shipping, custom taxes or duties incurred.

If you have not chosen an alternative delivery date or option before delivery is attempted, we shall automatically request your parcel be delivered on the next working day.

Please send all returns to:

ONLINE SALES
La Coqueta Ltd
Torque Wortley Moor Road
Worthley
LS12 4JH
LEEDS
UK