Orders can be placed online and then collected from our Heath Street store. You will receive an email notifying you when your order is ready for collection
Next working day delivery within the UK if ordered before 2PM (during promotions & sale periods, orders must be placed before 12pm for next day delivery)
Order by 2pm on Friday and have your parcel delivered on Saturday or Sunday. UK mainland only.
Next working day delivery on orders over £150. Please note this does not apply during sale periods.
Order by 3pm for same day delivery. This only applies to areas within the M25
Orders placed by 2pm will be received within 2 days
Orders placed at any time will be received within 2 - 3 working days
Orders placed at any time will be received within 7 days. Please see below estimated delivery times:
Order by 2pm and your order will be received within 3 - 6 days.
Free delivery on orders over $300. Please note this does not apply during sale periods.
Orders placed at any time will be received within 2 - 7 working days
(Please note that our goods are shipped duties unpaid, which means the receiver of the goods will be liable to pay customs and duties taxes upon arrival). For an indication of what these duties will be please contact our customer service team who will be happy to advise. firstname.lastname@example.org
Free delivery over £150 - Applies to mainland UK and Northern Ireland (excludes) Channel Islands and the Scottish Highlands
Free delivery over 200 Euros - Applies to countries in the EU
Free delivery over $300 - Applies to the USA only
Please note this does not apply during sale periods.
All our orders are shipped with DPD. DPD offers a wide variety of options. You are able to:
You will also be kept informed of your parcels progress via email and text making it more efficient for you to receive your goods. You are also able to track in real time the progress of your parcel on a map as our drivers make their way to the delivery addresses.
Orders shipped outside of the EU may be subject to custom taxes and/or duties.
This cost is the responsibility of the customer and is payable on receipt of goods.
Please check your local customs tax and duty costs as duties must be paid before the goods are released.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund if the order is returned within 14 days.
Item(s) must be in a new and unworn condition with all packaging and garment tags still attached. This excludes hosiery and hair accessories. We cannot accept any used items and any such items will be returned to the purchaser.
For all returns and exchanges please contact a member of the customer service team by emailing them here (link) or phoning +44 (0) 207 435 1875. You can then complete the returns form ensuring the reason for return/exchange is filled in.
Should you wish to exchange your item, please indicate the size you would like to exchange it for. Exchanges are subject to availability.
If you a returning an order from outside the EU please ensure the package is clearly marked with 'BRITISH RETURNED GOODS
Please note we are unable to refund any shipping, custom taxes or duties incurred.
If you have not chosen an alternative delivery date or option before delivery is attempted, we shall automatically request your parcel be delivered on the next working day.
La Coqueta Ltd
5 Heath Street