Benefits or having a La Coqueta Account are:
Creating an account with us is easy and free. To create an account, follow the quick step-by-step by clicking here.
This usually happens for two reasons: the e-mail address and/or the password was entered incorrectly.
If you have entered your e-mail address incorrectly when creating an account, you won't receive a confirmation e-mail and consequently, your correct details will not be recognised next time you try to sign in. If you think this might be the case, please e-mail us or contact us on Live Chat with your name and e-mail and we will solve the problem for you.
If you have forgotten your password you can e-mail us or contact us on Live Chat with your name and e-mail and we will reset your password for you.
We have two methods of payment, PayPal and all major debit and credit cards.
All debit and credit card payments are processed using SagePay, a leading online secure payment gateway. In addition to all transactions being encrypted using Secure Socket Layer (SSL) technology, SagePay's systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
Every order is confirmed by an automated email which shows the details of your purchase.
When at the checkout please refrain from refreshing your browser or reconfirming your order. This can cause multiple orders to be processed.
La Coqueta currently accepts payment in British Pound only, but you can browse in Euros & USD.
If your Credit Card has been declined it can be for a number of reasons:
If you contact your credit card provider or bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again.
Please refrain from refreshing your browser or reconfirming your order. This can cause multiple orders to be processed.
We currently accept all major credit and debit cards: American Express, Visa, MasterCard, Delta, Switch/Maestro, Solo. We also accept Paypal.
Please note we do not accept cheques or Western Union payments.
If you would like more information on any of our products please contact us and we will be happy to assist you.
All items shown on the website are in stock unless the words "out of stock" are listed next to the product. If you want to buy a size that has "out of stock" against it, please contact us. We will inform you if and when the product is due back in stock.
If you see an item which is "out of stock" please do contact us. We shall we be very happy to inform you if and when the item is returning to stock.
Useful facts and knowledge have been learnt by La Coqueta over the years, and we would like to share these with you.
Wool is a natural fibre with many natural organic characteristics. Often those characteristics provide the product advantages you know and appreciate in wool clothing. The perfect example is the warmth created by the tiny pockets of air which individual wool fibres trap naturally. There is one characteristic of wool that holds the secret as to why wool sweaters and clothing can sometimes shrink. The outside of the wool fibre is hydrophobic- it hates and repels water. The inside of the wool fibre is hydrophilic- hollow and absorbs water. Even though wool wants to repel water around the fibre, at a certain point of getting wet, it reverses its process of repelling water to absorbing water. When this happens it brings water into its core and holds it. To dry - always line or flat dry wool - small pieces (children's clothes) that don't get too heavy, can be hung up, larger pieces should be dried flat.
Merino sheep are renowned for producing some of the finest, softest wool available and is the natural caring choice for newborn babies and young children. The easy care qualities make it machine washable as a special process is applied to continually control shrinkage within acceptable tolerance standards.
Deliveries sent to customers who live outside of the European Union do not have to pay VAT. We remove the VAT value of 20% from all non-EU orders. This is shown clearly in your shopping basket when you checkout. However you may be subject to your own country's import taxes and duties. La Coqueta is not responsible for paying import duties and taxes.
Children's clothing, shoes and books are not subject to VAT. Where VAT does apply, it is included in the price of the products and will be clearly itemised in your shopping bag.
We send an e-mail confirmation for every order. You should receive this within 10 minutes. If you do not, please contact us. If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.
Once your order has been shipped, you should receive an e-mail with your tracking number. Please contact us if you do not receive your tracking number.
If you have received a dispatch confirmation email but have not received your package, it is possible there was no one home when delivery was attempted. Please track your parcel using the tracking code in your dispatch email as you may find it is at an access point very nearby where you can collect it.
Orders can be cancelled by emailing us at email@example.com. Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned using our returns policy.
Yes, please call and we will place the order for you over the phone.
If you have created an account with us, then any items you place in your basket will remain there if you are logged in. The items will then stay in your basket if you logout.
The items are not reserved for you until you checkout. Until then products can still be purchased by another customer, so it is possible the items may have sold by the time you checkout.
Please let us know immediately if you have made a mistake with your address so we are able to change it for you. Once your order has been dispatched, we can redirect the delivery but this will incur a cost depending on the address location. Please do ensure that you enter all your details correctly.
In Store Collection
You will receive an email notifying you when your order is ready for collection within 24hrs of placing your order.
UK Next Day Delivery
Next working day delivery within the UK if ordered before 2PM
UK Weekend Delivery
Order by 2pm on Friday and have your parcel delivered on Saturday or Sunday. UK mainland only.
Orders placed at any time will be received within 2 - 3 working days
Northern Europe (Scandinavia)
Orders placed at any time will be received within 7 days.
Rest of World
Orders placed at any time will be received within 3 - 7 working days
We offer an ‘In Store Collection’ service. You shall be sent a conformation email when your order is ready to collect.
Your order shall be wrapped in La Coqueta tissue paper and placed in one of our La Coqueta canvas bags. If your order is a gift you can include a gift message in your basket at the checkout. This will be hand written on a La Coqueta card.
If you have not received a dispatch email please contact us at firstname.lastname@example.org where we will be able to help you.
We are able to accept Online Returns to the store if they are being exchanged for the same or greater value. Any refunds will need to be issued through our online department.
A representative from our Customer Service team will be available to answer any queries email@example.com
Yes, we have a dedicated team here at La Coqueta who are here to help you with any questions you may have. If you need an outfit for a particular occasion or would like help with creating a new look we are here to lend a helping hand.
Please email us on firstname.lastname@example.org with details of the event or query you have, full name and telephone number and we shall be in contact within 2 hours to help.
We have a variety of ways in which you can contact us with any questions or queries you may have:
Monday to Friday 9am to 6pm
email@example.com response time 1-2hrs
Online: 020774351875 Monday to Friday 9am to 6pm
Shop: 02077946333 Monday to Friday 9am to 6pm, Saturday 10am to 6pm, Sunday 11am to 5pm
Please do leave us a voicemail with your full name and telephone number and we shall contact you the next day.
Gift vouchers can be purchased over the telephone on 020774351875. Please note that currently gift vouchers can only be used over the telephone or in the store. We are unable to accept these online.
The terms and conditions can be read here.